How we promote the work of the CAB

The following action points have been identified :

• The need to promote our service to working people by advertising the re-launch of our evening session via libraries and other advice agencies.
  
• Arranging for details of our new duty/appointment system to be circulated in the main community language and the information to be circulated via "Voluntary Action" Mailing Lists.
  
• Reporting in the local media the consequences of our Social Policy activities.
  
• Production of an Annual Report that is specifically angled at the promotion of the service.
• Widening the scope of our work with mental health users and refugees to give talks and training to support groups and refugee community organisations. Working jointly with such groups on social policy initiatives.
  

The Finance and Development Sub-group will consider the promotion action pointslisted above (and possibly others). It will decide priorities for the period 2001/2002 and the broad direction of development over the next 3 years. Once this has taken place, the identification of activities needed, timetable, finance implications and overall responsibility will be decided. This review will be completed by the end of March 2001.

The Bureau is overwhelmed by demand for face to face advice services, proved by the numbers seen at any one open door session (possibly 40 or more a day), the numbers we have to turn away outside opening hours, the demand for appointments (we sometimes run out and because of the shortage cannot normally book over the telephone), and the demand for telephone advice (our 'Q CALL' telephone system shows the huge number of attempted calls every day).

However this does not mean that the Bureau has no need to promote it's service. For example, we still want to reach more younger and older clients. Promoting the service helps address equalities issues.

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